A handle that always reaches whoever’s on
Give a rotation its own handle, like @weekend-support, and Shiftly keeps it holding whoever’s on right now. When nobody is, it reaches the rotation’s managers, so a message never goes nowhere.
Shiftly for Slack
Know who’s on without leaving Slack
Ping whoever’s on with one handle, see the schedule from any channel, and get reminded before your turn, right where your team already talks. For any rota: on-call, support, weekend shifts, or the office kitchen.
Who’s on, anywhere
Type /shiftly in any channel to see who’s assigned there, or mention @Shiftly support to ping whoever’s on Support without knowing who that is. Closing for the holidays? /shiftly pause support gives it a break, once or every year, and /shiftly resume brings it back.
Channels that keep up
Connect a rotation to a channel and it says who’s on each time a turn starts. Turn on the topic, and the channel’s topic always shows who’s on too.
Your turns in your Home tab
The turn you’re on, your next ones, open turns you could pick up in one click, who’s assigned across your rotations, and your time off, which you can book without leaving Slack.
Reminders where you’ll see them
A DM before your turn starts, with Can’t make it? to ask teammates to cover it, and a heads-up when your schedule changes, saying why. Whoever takes it first is on it. Everyone chooses what they hear about.
Teams that follow Slack
Point a Shiftly group at a Slack user group, and someone joining @eng in Slack joins every rotation drawing on it. Nothing to keep in step by hand.
Getting started
Up and running in minutes
- 1
Click Add to Slack and approve Shiftly for your workspace. On Enterprise Grid, an org admin can add it to the whole org.
- 2
Build your rotations in Shiftly: who takes turns, and when. Everyone in the workspace can join from Slack the first time they open Shiftly there.
- 3
Connect a rotation to a channel with
/shiftly, or give it a handle, from the rotation’s settings.
Permissions
What Shiftly asks for, and why
Each permission is for one feature you can see. Shiftly never reads your conversations. Our privacy policy says what it stores and for how long.
From your workspace, when Shiftly is added
- app_mentions:read
- Answer
@Shiftly supportwith whoever’s on Support. - channels:join
- Join a public channel whose topic you asked Shiftly to keep showing who’s on.
- channels:read
- List public channels to connect a rotation to, and check the one you pick.
- channels:write.topic
- Keep a public channel’s topic showing who’s on, when you turn that on.
- chat:write
- Send your reminders and schedule changes by DM, and say who’s on in a rotation’s channel.
- chat:write.public
- Post in the public channel you connect a rotation to, without being invited first.
- commands
- Answer
/shiftly: who’s assigned, and your turns. - groups:read
- Check a private channel you invited Shiftly to before connecting a rotation to it.
- groups:write.topic
- Keep a private channel’s topic showing who’s on, when you turn that on.
- usergroups:read
- List your user groups, to give a rotation a handle or have a group follow one.
- usergroups:write
- Keep a rotation’s handle, like
@weekend-support, holding whoever’s on. - users:read
- Know who’s who: names, time zones, and who’s a guest.
- users:read.email
- Match people in Slack to their Shiftly accounts, and set up accounts for people who join from Slack.
From you, only if you choose
- openid
- Sign in to Shiftly with Slack: it tells Shiftly who you are, nothing more.
- usergroups:read
- In a workspace that only lets some people manage user groups: lets Shiftly see them with your access.
- usergroups:write
- In a workspace that only lets some people manage user groups: lets Shiftly keep rotations’ handles up to date with your access.
FAQ
Frequently asked questions
Does Shiftly work on Slack’s free plan?
Yes, everything except handles: Slack keeps user groups for its paid plans, so @weekend-support needs one. /shiftly, mentions, channels, the Home tab and DMs all work on any plan.
Our workspace only lets admins manage user groups. Can rotations still have handles?
Yes. Someone who’s allowed to manage user groups, usually a Slack admin, lets Shiftly use their access for that alone. Shiftly offers the link where it’s needed, only ever changes the user groups your rotations use, and they can take it back at any time.
Does it work on Enterprise Grid?
Yes. An org admin can add Shiftly to the whole Grid org and choose which workspaces get it. People are the same person in Shiftly whichever of the org’s workspaces they use it from.
Can Shiftly read our messages?
No. Shiftly sees only the messages that mention it and the /shiftly commands sent to it, and only to answer them. It can’t read anything else in your workspace.
Who can see what Shiftly posts?
Shiftly only posts in a channel when someone asks it to: a rotation’s connected channel, a thread where it was mentioned, or /shiftly’s answer when you choose to share it. Otherwise /shiftly answers only you, and the rest comes by DM.
How do we remove it?
From your organization’s settings in Shiftly, or from Slack’s app management. Shiftly stops at once, and deletes your workspace’s Slack data 14 days later, unless you add it back before then.
Questions about Shiftly in Slack?
See support, or write to contact@shift.ly.