Support

Write to contact@shift.ly about anything: a question, something that isn't working, an idea, or your data. A person reads every message and answers withintwo business days. It helps to say which organization you're in and, for Slack, which workspace.

Getting started

Create an account at app.shift.ly, then a rotation: who takes turns, and when. Shiftly builds the schedule, shares turns out fairly around everyone's time off, and reminds each person before their turn. Invite your team from the People page, or add Shiftlyto Slack and they can join from there.

Slack

Adding Shiftly to Slack

Use Add to Slack, or connect a workspace from your organization's settings in Shiftly. Adding it to a workspace with no Shiftly organization yet creates one, with you as its admin. On Enterprise Grid, an org admin can add it to the whole org. What it does, and the permissions it asks for.

Connecting a rotation to a channel

Pick a public channel in the rotation's settings, under Slack. For a private channel, inviteShiftly with /invite @Shiftly, then run /shiftly there and choose Connect a rotation. If Shiftly says it can't post in a channel, it was removed from it, or the channel was archived: invite it back, or pick another.

Giving a rotation a handle

In the rotation's settings, under Slack, create a handle like @weekend-support or use a user group you already have. Shiftly keeps it holding whoever's on, and the rotation's managers when nobody is. Handles are Slack user groups, which need a paid Slack plan. If your workspace only lets some people manage user groups, one of them, usually a Slack admin, can let Shiftly use their access for that alone: the rotation's settings, and the Home tab for admins, have the link to send them.

Groups that follow Slack

On the Groups page, create a group that follows a Slack user group, or have an existing one follow one. Its members then change in Slack, and every rotation using the group follows. Stop following to edit them in Shiftly again.

Notifications

Everyone chooses for themselves what they hear about, and whether in Slack or by email, under Settings › Notifications in Shiftly. Each message also has a way to turn off that kind of message, and a rotation's menu can make it quieter for you. Changes to your own turns always reach you.

Not getting DMs in Slack? Open Shiftly's Home tab in Slack once, or connect your Slack account under Settings › Integrations, so Shiftly knows who you are there.

Removing Shiftly from Slack

An admin can disconnect a workspace from your organization's settings, or remove Shiftly in Slack's app management. It stops at once. Its Slack data, meaning who's who in Slack and the access granted to Shiftly, is deleted 14 days later, unless Shiftlyis added back before then. Your organization and everyone's Shiftly accounts stay. To have anything deleted sooner, write to us.

Your data

What we keep, why, and for how long is in our privacy policy. To see, correct or delete what we hold about you, write to contact@shift.ly.